Event id 5137 and 5143 are logged in Enterprise Vault event log.

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Article ID: 100011239

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Description

Error Message

Enterprise Vault event log:

Event ID: 5137
Source: Enterprise Vault
Task Category: Web Application (WP)
Description:
Failed to create file
 Name: C:\EVStorage\Cache\Shopping\EV10\evanon\20131202065749946.bsk
 Error: 0x80030005
 
Event ID: 5143
Source: Enterprise Vault
Task Category: Web Application (WP)
Description:
Failed to create a new basket
 Shopper: EV10\evanon
 BasketName: 

EV Server IIS log:

2013-12-02 11:57:50 192.168.2.103 GET /EVAnon/restoreo2k.asp vaultid=135C16158C5DF1A4EAC988F106A4CB99F1110000EV-EXCH.EV10.local&savesetid=201311144436890~201311141340530000~Z~9048A211E4E6AAADCF34181CAC3F6D81&mbx=User1@ev10.local&server=EX2010&restorelocation=3&foldername=Deleted%20Items 80 - 192.168.2.104 - 552 0 0 15974

Dtrace:

(w3wp)     <3576>    EV:L          Currently shopping for: EV10\evanon |
(w3wp)     <3576>    EV~E         Event ID: 5137 Failed to create file| Name: C:\EVStorage\Cache\Shopping\EV10\evanon\20131203053034139.bsk| Error: 0x80030005 |
(w3wp)     <3576>    EV~E         Event ID: 5143 Failed to create a new basket| Shopper: EV10\evanon| BasketName: |

 

Cause

When a user tries to retrieve an archived item via OWA, w3wp.exe (using the OWA anonymous account), reads the attributes of the shopping folder for the OWA anonymous account. If w3wp.exe is unable to access that folder, the Shopping Service (using EV service account) checks if that folder exists and if it doesn't, the Shopping Service creates it with “full control” permissions to the OWA anonymous account. After that, w3wp.exe creates the basket file in that folder.

The issue appears when OWA anonymous account has been deleted and a new one with the same name has been created and configured with the owauser.wsf script. When the Shopping Service checks if the folder exists, it does, so no changes are made and w3wp.exe fails to create the basket file because it does not have enough permissions into that folder (as the new user has the same name but a different SID so it actually is a different user).
 
 

Resolution

  • Manually assign full control permissions to the new OWA anonymous account on that folder.
OR
  • Create a new user with a different name and configure it as the OWA anonymous account with owauser.wsf script.

Issue/Introduction

When a user tries to retrieve an archived item via OWA, the item is not retrieved and the shortcut is opened with the banner "The archived item is currently unavailable."
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