Enterprise Vault installer fails with error "SetupNew\setup.cpp(138)"
Article ID: 100011355
Updated On:
Description
Error Message
>SetupNew\setup.cpp(138)
PAPP:
PVENDOR:
PUID:
$14.0.0.162
@Windows Vista Service Pack 1 (7601) IE 8.0.7601.17514
Cause
Vault service account temp directory cannot be located
Resolution
By default it is located under: C:\Users\VaultServiceAccountName\AppData\Local\Temp
There are two methods to confirm:
1. In the run command enter: %temp%
2. Environmental Variables will display the current location. The location can be changed when required.
Run the installer again after confirming.
Issue/Introduction
Running the 10.0.4 installer produces the error below and will not proceed.
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