Error in m_fetchContentSection() , error code: 0x80040306 , message: CONTENTMANAGEMENTAPI_E_INTERNAL_FAILURE:An internal failure occurred

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Article ID: 100011360

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Updated On:

Description

Error Message

<< UncollectedFiles_xxx.csv >>

Error in m_fetchContentSection()  , error code: 0x80040306 , message: CONTENTMANAGEMENTAPI_E_INTERNAL_FAILURE:An internal failure occurred

<< EVContentRetriever_Output.Log >>

2013-12-16 15:35:09,725 [20700] WARN  EVContentRetrieverJob null - Error in m_getSectionIDForJournalMessage: pItem->Get()  , error code: 0x80040306 , message: CONTENTMANAGEMENTAPI_E_INTERNAL_FAILURE:An internal failure occurred SaveSetID: 201310212386400~201310212008010000~Z~ABCDEFB040BE43D8C7B81C41ADD483F1
2013-12-16 15:35:09,725 [20700] ERROR EVContentRetrieverJob null - Failed to retrieve section id for Journal message.  SaveSetID: 201310212386400~201310212008010000~Z~ABCDEFB040BE43D8C7B81C41ADD483F1 in m_getSectionIDForJournalMessage with exception: 101, exception message: Failed while trying to get section list of the item retrieved from EV. Treating this message as topline non-split message.
2013-12-16 15:35:09,881 [20700] ERROR EVContentRetrieverJob null - Error in m_fetchContentSection()  , error code: 0x80040306 , message: CONTENTMANAGEMENTAPI_E_INTERNAL_FAILURE:An internal failure occurred
2013-12-16 15:35:09,881 [20700] ERROR EVContentRetrieverJob null - Failed to retrieve item from EV for archiveID:12345678901E8A04685237DE8F50BEF841110000CW-EV.CWLAB.LOCAL, savesetID:201310212386400~201310212008010000~Z~ABCDEFB040BE43D8C7B81C41ADD483F1, to file:D:\CW\V714\scratch\temp\esadb\dataStore_evidence_repo_abcd93ltl2_55969193\EV-temp-0.27.6.1\MSGs\0\20131216-153313-uncollected-batch-0\201310212386400~201310212008010000~Z~ABCDEFB040BE43D8C7B81C41ADD483F1.MSG
2013-12-16 15:35:09,881 [20700] FATAL EVContentRetrieverJob null - ***Exception in m_retrieveJournalMsg for archiveID:12345678901E8A04685237DE8F50BEF841110000CW-EV.CWLAB.LOCAL, savesetID:201310212386400~201310212008010000~Z~ABCDEFB040BE43D8C7B81C41ADD483F1Exception Reason: Exception in EVContentRetrievalJob::m_retrieveJournalMsg, EVContentRetrieverException code : 105. Exception Message : Failed to retrieve item from EV for archiveID:12345678901E8A04685237DE8F50BEF841110000CW-EV.CWLAB.LOCAL, savesetID:201310212386400~201310212008010000~Z~ABCDEFB040BE43D8C7B81C41ADD483F1, to file:D:\CW\V714\scratch\temp\esadb\dataStore_evidence_repo_abcd93ltl2_55969193\EV-temp-0.27.6.1\MSGs\0\20131216-153313-uncollected-batch-0\201310212386400~201310212008010000~Z~ABCDEFBB040BE43D8C7B81C41ADD483F1.MSG
2013-12-16 15:35:09,881 [20700] ERROR EVContentRetrieverJob null - Exception in EVContentRetrievalJob::retrieve(), EVContentRetrieverException code : 10000. Exception Message : Exception occurred in m_retrieveJournalMsg(). Check logs for details.


<< icp-remoteicpjob@47020.log >>

INFO  [collection.ev.EVContentRetrieverParallelIterator] (pool-10-thread-1:) X files retrieved, X files errored, 0 files unretrieved

 

Cause

Items are no longer in storage or the index is not accessible (Failed or Offline)

 

Resolution

Restore missing items through EV backups or rebuild faulty EV indices to remove non-existant items from the index.
Verify through the EV Administrative Console, the Index/Volume is healthy.  Recommend synchronizing the volume.

 

To verify the item no longer exists in the Enterprise Vault storage location, use the P2 extraction tool.  Obtain the ArchiveID and the SavesetID from the error logs.

 

 

Issue/Introduction

Failure to extract certain items from Enterprise vault during an Enterprise Vault Collection Task.

Attachments

P2-Retrieval.vbs get_app