Script error: 'An error has occurred in the script on this page' is generated when clicked on search Vault on the client machine.
Article ID: 100011475
Updated On:
Description
Error Message
Cause
This issue and similar issues may be due to an Antivirus Outlook add-in causing an issue with the EV Outlook client add-ins
Resolution
As a Troubleshooting Step:
Disable the antivirus Outlook add-ins from within Outlook.
1. In Outlook, click on File | Options
2. Click on Go (Manage Add-ins)
3. Uncheck AntiVirus Outlook add-in
4. Click OK and restart Outlook
If the issue no longer occurs after disabling the A\V Outlook Add-in then further investigation is needed to provide a permanent solution. Please call into the Veritas Support line for further assistance in troubleshooting.
Applies To
Enterprise Vault Version: EV 10.0 SP2
Client machine outlook version: Microsoft outlook 2010
Issue/Introduction
When a user attempts to open Search Vault via outlook, below script error is generated.
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