Collection task cannot write to Destination with spaces in path on Netapp controller

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Article ID: 100011546

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Description

Error Message

Multiple error strings in the ExchCollection_output.log


Directory:\\10.10.10.10\collections\Folder with Space\0.27.6.123-20130502-145144-300 is not writable. Error

Code:1326 Trying to mount the destination:\\10.10.10.10\collections\Folder with Space\0.27.6.123-20130502-145144-300 as user:10.10.10.10\cwlab\vault

Issuing: NET USE \\10.10.10.10\collections\Folder">\\10.10.10.10\collections\Folder with Space\0.27.6.123-20130502-145144-300 /user:10.10.10.10\cwlab\vault ***** /PERSISTENT:NO

ERROR [root] (4796:pid:4164:) CreateDirectory failed:\\10.10.10.10\collections\Folder with Space\0.27.6.123-20130502-145144-300 Error:1326

ERROR [ExchangeCollection] (4796:pid:4164:) Directory:\\10.10.10.10\collections\000-TEST\Folder with Space\0.27.6.123-20130502-145144-300 is not writable even after mounting. Error Code:1326 Trying to mount the destination as user:10.10.10.10\cwlab\vault

INFO  [ExchangeCollection] (4796:pid:4164:) Writing Collection Job Result XML file

ERROR [ExchangeCollection] (4796:pid:4164:) Collection MetaData XML file  couldn't be opened


Workaround:
Do not use a space in the destination path or folder.

Resolution

Veritas Technologies LLC has acknowledged that the above-mentioned issue is present in the current version(s) listed under the Product(s) Section of this article. Veritas Technologies LLC is committed to product quality and satisfied customers.
 
There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release.  If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Veritas Sales representative or the Veritas Sales group to discuss these concerns.  For information on how to contact Veritas Sales, please see https://www.veritas.com
 
Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

 

 

Issue/Introduction

When accessing the Destination location on a NetApp device, the NET USE command is invoked. When the NET USE command is used, the command will not allow spaces in the folder name or path because the command is missing double quotes in the string. Examples: \\10.10.10.10\collections\Folder with Space (Fails) \\10.10.10.10\collections\FolderwithOutSpace (Success)

Additional Information

JIRA: ESA-31957
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