Error Message

Log Name:      Application
Source:        Application Error
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
Description:
Faulting application name: AcceleratorClient.exe, version: X.X.X.XXXX, time stamp: 0x5a0b0f9e
Faulting module name: KERNELBASE.dll, version: 10.0.10240.17184, time stamp: 0x580ee694
Exception code: 0xe0434352
Fault offset: 0x000b4118
Faulting process id: 0x16e0
Faulting application start time: 0x01d3b01359a9c4d1
Faulting application path: C:\Users\vsa\AppData\Local\Enterprise Vault Discovery Accelerator\Client\AcceleratorClient.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report Id: c4c110ba-68ef-4dda-8b12-434e8f056ee3
Faulting package full name:
Faulting package-relative application ID:

Log Name:      Application
Source:        .NET Runtime
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
Description:
Application: AcceleratorClient.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Configuration.ConfigurationErrorsException
Stack:
   at System.Configuration.BaseConfigurationRecord.GetSectionRecursive(System.String, Boolean, Boolean, Boolean, Boolean, System.Object ByRef, System.Object ByRef)
   at System.Configuration.BaseConfigurationRecord.GetSection(System.String)
   at System.Configuration.ClientConfigurationSystem.System.Configuration.Internal.IInternalConfigSystem.GetSection(System.String)
   at System.Configuration.ConfigurationManager.GetSection(System.String)
   at Microsoft.Practices.EnterpriseLibrary.Logging.LogWriterFactory.<.ctor>b__0(System.String)
   at Microsoft.Practices.EnterpriseLibrary.Logging.LogWriterFactory+LogWriterConfigurationBuilder..ctor(System.Func`2)
   at Microsoft.Practices.EnterpriseLibrary.Logging.LogWriterFactory..ctor(System.Func`2)
   at Microsoft.Practices.EnterpriseLibrary.Logging.LogWriterFactory..ctor()
   at Accelerator.Client.Common.ClientTraceSink..ctor(System.String, System.String, System.String)
   at Accelerator.AcceleratorClient.ApplicationController.Main(System.String[])

The issue is caused by either a corrupt Client installer, or the user installing the Client does not have Write permissions to the folder containing the Client installer.

1.  Uninstall the Client.

2.  Delete the Client install location. The default install location is in the user's profile under \appdata\local\Symantec Corporation\. For example:
C:\Users\evuser\AppData\Local\Symantec Corporation\Enterprise Vault Accelerators

3.  Download a new version of the Client.

4.  Reinstall the Client.

Note: Antivirus and certain web browsers can corrupt installer files. If this issue continues, it is recommended to try downloading the installer using a different web browser and exclude the download location from antivirus scanning.

Applies To

Windows Server or Workstations