Unable to login to eDiscovery - Connection refused to host: xx.xx.xx.xx

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Article ID: 100011896

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Description

Error Message

The following error can be found in the Catalina Log:

WARNING: Failed to restart: java.rmi.ConnectIOException: Exception creating connection to: xx.xx.xx.xx; nested exception is:  java.net.NoRouteToHostException: No route to host: connect

Cause

The portion of the error message>> 

java.net.NoRouteToHostException: No route to host: connect

This shows that an error occurred while attempting to connect a socket to a remote address and port. Typically, the remote host cannot be reached because of an intervening firewall, or if an intermediate router is down. This could also be caused by loose network cabling, failed hardware, or general network timeouts when attempting to connect to the remote address. On the eDiscovery side, this could be caused by a faulty network adapter on the appliance and possibly a stuck service that has failed to start/restart.

Resolution

  • Check that the network adapter is functioning as it should and has the correct IP (not APIPA).
  • Check the remote host for functionality. (Ping from an alternate computer or appliance to verify it's online.)
  • Verify all network cabling is connected securely and undamaged.
  • Test using static over DHCP.
  • Check Router functionality.
  • Check the firewall configuration.
  • Check that all required eDiscovery Services are up and restart if needed.

Issue/Introduction

When trying to login to the eDiscovery user interface, it will not allow a username and password to be entered. The following message may be displayed: [#71001] JMX Error: java.rmi.ConnectException: Connection refused to host: xx.xx.xx.xx; nested exception is: java.net .ConnectException: Connection refused: connect.

Error Message