[#20123] Error extracting contained file names from the container
Article ID: 100011897
Updated On:
Description
Error Message
From case-logs:
Failed to extract container Path_To_Zip_File. Status 1,099, Message [#20123] Error extracting contained file names from the container - [#80070] Callable task error; Exception thrown by thpool(ArchiverListFileNames).0.1.ArchiverFileNameExtractor; Cannot run program "D:\Clearwell Packages\7zip\7z.exe as user:x" (in directory "D:\CW\V71x\data\esadb\case-logs\x"): CreateProcess failed
or
Failed to extract container Path_To_Zip_File. Status 1,099, Message [#20125] Error extracting contained file names from the container - [#80070] Callable task error; Exception thrown by thpool(ArchiverListFileNames).0.1.ArchiverFileNameExtractor; Cannot run program "D:\Clearwell Packages\7zip\7z.exeas user:x" (in directory "D:\CW\V71x\data\esadb\case-logs\x"): CreateProcess failed
Notes
The b install-packages will fail to reinstall 7zip if the registry contains a reference that the package is already installed.
In Regedit, open HK_CLASSES_ROOT\eDiscovery\Packages and delete the 7zip key before running install-packages.
Cause
The 7zip folder and contents may be missing from the directory D:\Clearwell Packages, and may have possibly been deleted or moved.
Resolution
From a command prompt type:
- D:
- CD CW\vXX
(Where XX is specific to the version of eDiscovery) - b clean-packages
(This will remove all packages on the server) - b install-packages
(This will replace all the packages including any missing ones on the server)
This b command will re-install the 3rd party packages and resolve this issue. Verify by checking the contents of D:\eDiscovery Packages
** Note: D: is used as an example of the default eDiscovery install location, however it is possible from version 7.1.3 and later that another install location was used. Substitute D: with the correct drive letter in these circumstances.**
Issue/Introduction
