How to configure the automatic pausing of analytics data collection

You can customize the new functionality by setting configuration values in the AnalyticsServerApp.exe.config file. This file is in the Discovery Accelerator installation folder, which is typically C:\Program Files (x86)\Enterprise Vault Business Accelerator.

The available configuration values are as follows:

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  Turns the auto-pause functionality on ("true") or off ("false").
   
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  Specifies the frequency in seconds with which Discovery Accelerator should check for failures of analytics tasks.
   
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  Specifies the number of times that an analytics task must fail before Discovery Accelerator pauses the collection of analytics data in the associated case.

If you change any configuration value, you must restart the Enterprise Vault Accelerator Manager service to put the change into effect.

This issue has been fixed in Discovery Accelerator 11.0.

At regular intervals (the default is 45 seconds), Discovery Accelerator 11.0 checks for any analytics tasks that have failed more than five times. If Discovery Accelerator finds such a task, it automatically pauses the collection of analytics data in the associated case and displays the following message in the Analytics tab of the Discovery Accelerator client:

Automatically paused analytics because of the repeated failure of an internal task. Contact Technical Support.

In addition, Discovery Accelerator records the following event in the event log:

APP Analytics - Task Controller has paused analytics on the following case because of the repeated failure of an internal task:
CaseID: nn (Customer: Customer_Name)
Contact Technical Support.

Discovery Accelerator then proceeds with analytics data collection in the other cases.