Error Message

===========
Event ID: 8598
Task Category: Directory Service

Description:
Enterprise Vault could not initialize the Lotus Notes runtime.
Users will not be able to access their Domino archives until this problem is resolved.
Ensure that the Notes client is installed on this computer and restart the Directory Service.
===========

Dtrace
=========
490 11:57:01.819  [1980] (nserver) <6336> EV:L DoesDBExist - Checking DB [D:\Program Files\IBM\Domino\data\EV\EV_00000001.nsf]
491 11:57:01.834  [1980] (nserver) <6336> EV:L DoesDBExist - Does not exist

495 11:57:01.834  [1980] (nserver) <6336> EV:M IsAccessAllowed - GetMailDomain() failed with status [257]
496 11:57:01.834  [1980] (nserver) <6336> EV:L CArchiveServerExtensionMgr::OnBeforeDbOpenExtended - Vault Access not allowed for [d]
=========

Server Console Logs
==================
Requests database
[1CE8:0002-102C] 02/28/2014 03:50:46 PM Enterprise Vault Housekeeping: Running as VSA
[1CE8:0002-102C] 02/28/2014 03:50:46 PM Enterprise Vault Housekeeping: Initialization complete.
[1E74:008C-1CF0] 02/28/2014 03:53:26 PM Opened session for Ev_Service/Intercom (Release 9.0)
[1E74:008C-1CF0] 02/28/2014 03:53:26 PM ATTEMPT TO ACCESS DATABASE EV\EV_00000001.nsf by Ev_Service/Veritas was denied
[1E74:008C-1CF0] 02/28/2014 03:53:32 PM ATTEMPT TO ACCESS DATABASE EV\EV_00000001_201402182727211~201402181236080000~Z~80A0DE5CDA28E751711D8B0B605C6661.nsf by Ev_Service/Veritas was denied >
===================
 

1. Using the IBM Domino Administrator client, connect to the Domino target server.  Under the People tab, open the person document for the Enterprise Vault Domino archiving account (Archiving ID) and make sure it belongs to the correct Domain.
2. Go to Enterprise Vault Domino Gateway (EVDG) and open the Veritas Enterprise Vault Administration Console
   1. On the left side expand the Directory, expand the Site, expand Targets, and then expand Domino.
   2. Under Domino right click on the Domain and choose Properties.
   3. Re-enter the Archiving ID Password
3. While in the Enterprise Vault Administration Console, Right Click on Directory, choose Properties, select Service Account tab, re-enter the password, confirm the password, and then select OK.
4. Replicate 'names.nsf' from Domino mail server to EVDG server.
5. Restart all Enterprise Vault services on the EVDG Server

Applies To

EV 10.0.4
Windows 2008 R2
Target Domino Server Version
Domino 9.0
EVDG Domino Server version
Domino 9.0
EVDG Notes Client Version
IBM Notes 9 Social Edition
Notes Client Version of EV Server
IBM Notes 9 Social Edition
Users notes client version
IBM Notes 9 Social Edition