"Error processing content: unknown error (0x0012)"

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Article ID: 100012222

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Updated On:

Description

Error Message

Located in the remotejob log for the batch when the data was processed will be the log entry :-

"2013-12-31 23:59:59,999 WARN [common.util.AttachmentUtil] (pool-12-thread-1026:) [#81014] Failed in extracting text from attachment:D:\CW\V90\scratch\temp\esadb\dataStore_case_b1abcde2f9_22329370\attIndexDir\file\1a2b4c4d5e6f1a2b4c4d5e6f1a2b4c4d5e6f\1\1.xlsx :[FileFilter]: unknown error (0x0012) "
 

Cause

This is caused by the metadata of the properties containing a large amount of data, eg. in custom properties.

Resolution

To resolve and process the item without the error, remove some custom properties/characters from properties page eg. for Excel , Open the spreadsheet, go to (File > Advanced Properties > Custom properties) or (File > Info > Properties >  Advanced Properties > Custom tab) and decrease the amount of data stored there. Then re-process the file.

 

 

 

Issue/Introduction

When reviewing documents, a file processing error of "Error processing content: unknown error (0x0012)" is shown in the warning triangle popup.

Additional Information

JIRA: ESA-36368 JIRA: null