Certain PDF documents will not render in Native View "Imaging failed due to IGC publish error"
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Article ID: 100012224
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Resolution
- Manually testing documents outside of the eDiscovery product is possible using the steps listed in the article below:

- Install the XPS Viewer through Server Manager | Features | Add Features (See Figure 1)
- Right click the test document and click the Print option.
- Select the Microsoft XPS Document Writer and click OK.
- A "Save the file as" dalog window will display. Name and Save the xps file.
- Locate the file and double click to open the file with XPS Viewer.
RESOLUTION:
Convert the PDF document to an XPS acceptable document through Acrobat Distiller and process the new PDF files (See Figure 3).
Acrobat Distiller is a 'virtual PostScript printer'. The Distiller produced PDFs are literal "printouts" without links or embedded formatting code.
FIGURE 3

Issue/Introduction
IGC publish error when reviewing PDF files in eDiscovery Native mode.
Error Message
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