Error Message

Enterprise Vault Events:

Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Event ID: 41293
Task Category: Index Admin Service
Level: Error
Computer: evserver1.ev.local
Description: An unexpected error has occurred.
Error Summary: Indexing Service start up error.
Error Details: The HTTP request is unauthorized with client authentication scheme 'Ntlm'. The authentication header received from the server was 'Negotiate,NTLM,Basic realm="Enterprise Vault"'.
The remote server returned an error: (401) Unauthorized.
Reference: ServiceBaseEx::Run

Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Event ID: 41293
Task Category: Index Admin Service
Level: Error
Computer: evserver1.ev.local
Description: An unexpected error has occurred.
Error Summary: Indexing Service start up error.
Error Details: The HTTP request is unauthorized with client authentication scheme 'Ntlm'. The authentication header received from the server was ''.
The remote server returned an error: (401) Unauthorized.
Reference: ServiceBaseEx::Run

DTrace Log File:

327 16:08:07.398  [3420] (EVIndexAdminService) <9100> EV-L {IndexingWCFProxy`1} TraceTimer [20580ms] Called SearchServiceGet
328 16:08:07.413  [3420] (EVIndexAdminService) <9100> EV-H {IndexingWCFProxy`1} Exception: The HTTP request is unauthorized with client authentication scheme 'Ntlm'. The authentication header received from the server was 'Negotiate,NTLM,Basic realm="Enterprise Vault"'. Info: Diag: Type:System.ServiceModel.Security.MessageSecurityException

This issue could be caused for the following reasons:

1. Windows Authentication and Basic Authentication were not added under IIS Authentication Feature in Internet Information Services (IIS).
2. A HTTP Redirect URL has been configured , EnterpriseVault or Search virtual directories.

Note: A redirect can be enabled using many different methods on a Windows Server, including using HTTP Strict Transport Security (HSTS)

Windows Authentication and Basic Authentication is not added under IIS Authentication Feature in Internet Information Services (IIS).

Add Windows Authentication and Basic Authentication. In order to add Windows Authentication and Basic Authentication, follow these steps:

1. Open Windows Server Manager.
2. Click on Manager > Add Roles and Features.
3. Under Web Server Roles, expand Web Server >Security and confirm that Basic Authentication and Windows Authentication are selected.
4. Continue through the wizard and apply the changes.
5. Start the Enterprise Vault Indexing service.

1. A HTTP Redirect URL has been configured at the web server root level, EnterpriseVault or Search virtual directories.

1. Open IIS Manager
2. Click on the EnterpriseVault virtual directory.
3. Open HTTP Redirect.
4. Uncheck Redirect requests to this destination:

1. Under Actions, click Apply.
2. Follow steps 3 - 5 for all Enterprise Vault virtual directories, and Default Web Site.
3. Start the Enterprise Vault Indexing service.

Note: A redirect can be enabled using many different methods on a Windows Server, including using HTTP Strict Transport Security (HSTS)