No HTML version of this document is available for display

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Article ID: 100012337

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Updated On:

Description

Error Message

No html version of this document is available for display

Cause

The following is a list of known reasons that a document can produce the message No html version of this document is available for display.

  • Corrupt files
  • Unsupported file formats
  • The file is unable to be identified
  • The cache for the document has been cleared due to prior troubleshooting
  • An OCR (Optical Character Render) of an image file was not able to find any indexable content
  • An audio file does not display any information in the text view of the document.  It is expected to be able to see statistics about the audio file.

Resolution

 Issue

 Explanation

Corrupt files

Corrupt files will not allow the files to be opened to extract content for the reviewer to view.

Unsupported file formats

A file viewer that supports the file that is selected to be read needs to be installed to be able to correctly open the document (file or version)

The file is unable to be identified

When a file extension is renamed to something other than the real file type content, the file may not be able to be correctly identified or the original file extension may be an unsupported file type.

eDP uses a file type tool named FILEID.EXE to determine the real file type.  If this tool is not able to determine the content type, the message may be observed.

The cache for the document has been cleared due to prior troubleshooting

In some instances of troubleshooting, it is required to clear the cached information for some documents.  The cached information is what is displayed as HTML

In order to rebuld the cached information for that document, from the action menu while the document is selected, choose to run a CACHE operation.

An OCR (Optical Character Render) of an image file was not able to find any indexable content

The message is accurately depicting that there is no content to display as text since an OCR (Optical Character Render) of an image file was not able to find any indexable content
An audio file does not display any information in the text view of the file eDP only supports audio formats that are readable by Windows Media Player

For Clearwell versions that have the licensed capability of reading audio files, Initially, Clearwell only supports formats that are readable by Windows Media Player.  To expand the capabilities of audio search, ensure Apple QuickTime is installed (only if there is a requirement to process Apple specific media files) and the Windows Desktop Experience is enabled on the Clearwell servers that will be processing audio files.

 

  

 

 

 

 

 

Issue/Introduction

When going to ANALYSIS & REVIEW to view the text version of a document in eDiscovery Platform(eDP), the following error may be displayed:
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