Event 52, 53, 353 and 106: Problem occurred while connecting to instance

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Article ID: 100012431

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Updated On:

Description

Error Message

The errors displayed on Compliance Accelerator (CA) and Discovery Accelerator (DA) client.

 

A problem occurred while connecting to instance on server 'localhost'.  The Accelerator service is either not running or the server could not be contacted.

 

Clicking More Information shows:

Cannot open database requested by the login.  The login failed. Login failed for user ''

 


Event ID 52, 53, 353, and 106  errors are displayed on the server CA or DA server event log.

 

Log Name: Symantec Enterprise Vault
Source: Accelerator Service Processor
Event ID: 52 and 53
Task Category: None
Level: Error
Description: APP AS - Customer ID: 1 - Failed to get the DiscoverySystemCaseID. System.Data.SqlClient.SqlException: Cannot open database "DA-Customer1" requested by the login. The login failed.
Login failed for user '\VaultAdmin'.
V-437-52
V-437-53
 
 
Log Name: Symantec Enterprise Vault
Source: Accelerator Service Processor
Event ID: 353
Task Category: None
Level: Error
Description: APP AS -  APP AS - Customer ID: 1 - An error has occured when initializing the principals. System.Data.SqlClient.SqlException: Cannot open database "DA-Customer1" requested by the login. The login failed.
Login failed for user '\VaultAdmin'.
V-437-353
 
 
Log Name: Symantec Enterprise Vault
Source: Accelerator Service Processor
Event ID: 106
Task Category: None
Level: Error
Description: APP AS - Customer ID: 1 - an error occured retrieving the security for the user:\vaultadmin. System.Data.SqlClient.SqlException: Cannot open database "DA-Customer1" requested by the login. The login failed.
Login failed for user '\VaultAdmin'.
V-437-106

Resolution

Validate the new SQL server contains the listing of the moved databases.
 

  1. Connect to the new SQL Server Management Studio (SSMS)
     
  2. Confirm the moved databases are listed within SQL Server > Databases

Note:  If this does not resolve the issue refer to the related documents for additional information on moving SQL databases for Enterprise Vault.


Issue/Introduction

Cannot connect to Customer Instance on Discovery Accelerator (DA) or Compliance Accelerator (CA) client after CA or DA SQL databases moved to a new server. Receiving Events 52, 53, 353, and 106 in the Event Log.
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