Error Message

[#320003] Directory Search Failed

LDAP property esa.ldap.connectionPassword.enc and esa.ldap.connectionPassword are both set up in Clearwell properties.

To test LDAP authentication use the following steps:

1. Go to System > Users > Add
2. Type in the first 3 letters of a username into the Search for User field
3.  If the user displays in a list LDAP then is working
4.  If the user does not display in the list then LDAP is failing
5. In the upper right corner of Clearwell, next to the logged-in username, click the Exclamation mark icon to open the authentication log
6. This log will provide the errors recorded by Clearwell for Authentication failures

 If the error [#320003] Directory Search Failed is found, check the following:

1. Go to System > Support Features
2. Select Property Browser from the drop-down list
3. Leave all fields blank and hit Submit
4. Scroll through the listed properties and look for esa.ldap.connectionPassword.enc and/or esa.ldap.connectionPassword
5. If both properties are listed, one will need to be removed
6. Find out if the password needs to be encrypted, if so use esa.ldap.connectionPassword.enc and if no password encryption is required use esa.ldap.connectionPassword