McAfee Host Intrusion Prevention 8.0 - Browser search produces error: HTTP Error 503. The service is unavailable
Article ID: 100012888
Updated On:
Description
Error Message
HTTP Error 503. The service is unavailable
Additionally, the Application log has the following error:
Log Name: Application
Source: Microsoft-Windows-IIS-W3SVC-WP
Date: 5/28/2014 1:07:29 PM
Event ID: 2280
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: evserver
Description:
The Module DLL C:\WINDOWS\System32\inetsrv\HipIISEngineStub.dll failed to load. The data is the error.
Cause
The HipIISEngineStub.dll referenced in the Event is a McAfee file that causes the issue within IIS.
Resolution
To resolve this issue, refer to the workaround section in the following McAfee article KB72677:
Issue/Introduction
When performing an Enterprise Vault Search, the error below is logged and the EnterpriseVaultAppPool stops
Additional Information
UMI: V-437-2280
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