Error when adding second node of Enterprise vault to Microsoft cluster: RPC server unavailable
Article ID: 100012902
Updated On:
Description
Error Message
Enterprise Vault error:
Could not read the version information for the Enterprise Vault server running on “Cluster Group name”.
Reason: The RPC server is unavailable
19:18:55.424 [3684] (EVRunDll) <3696> EV:MCAUIConfWizClusterAddFailoverNodeResGroupPage::OnWizardNext - compare ev versions 125
19:18:55.440 [3684] (EVRunDll) <3696> EV:L {VAULTCOCREATEINSTANCEEX.EN_US} CLSID {2D198DCA-C1F8-49F2-9A7E-169016F562F7}] Server Name [EVARCHIVE] Used Server Name [EVARCHIVE] Num of attempts [1] Total elapsed [0.006s] Result [Success (0)]126 19:18:55.440 [3684] (EVRunDll) <3696> EV:L CDCOMSecurityHelper::SetClientBlanket Authentication Level=6 Impersonation Level=2 Capabilities=64 HRESULT=Success (0) 12719:19:37.482 [3684] (EVRunDll) <3696> EV:M CAUIConfWizClusterAddFailoverNodeResGroupPage::EVVersionsMatch - GetVersion failed [0x800706BA] [The RPC server is unavailable. ]Cause
This issue could occur if the Windows Firewall is enabled and it has not been configured for Enterprise Vault Distributed COM (DCOM) services.
Resolution
Verify if the Windows Firewall is enabled in the Windows cluster node. If that is the case, then disable the Windows Firewall on the node or configured the Windows Firewall for Enterprise Vault Distributed COM (DCOM) services.
The following article provides the steps to setup Enterprise Vault Distributed COM (DCOM) service to function through a Windows 2003 / 2008 /2012 Firewall:
How to setup the Enterprise Vault Distributed COM (DCOM) services to function through a Windows 2003 / 2008 / 2012 Firewall
https://www.veritas.com/docs/000005093
Issue/Introduction
