Error Message

Event Log:

Source:        Enterprise Vault
Event ID:      3432
Task Category: Policy Manager
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      EVServer|
Description: One or more errors occurred during the creation of a profile to connect to an Exchange Server.
Targeted Exchange Server: ExchangeSrv
Mailbox: EVAdmin@evlabs.org
ConfigureMsgService failed with the following errors: Address EVAdmin@evlabs.org could not be found in the address book using the following connection points: ExchangeSrv. Please ensure the mailbox has not been hidden, that the server is running, and that the Vault Service account has sufficient permissions on the server.
V-437-3432

EVPM Dtrace:

435 14:40:03.698 [6116] (EVPM) <6336> EV:L {CMAPISession::GetExchangeServerDnFromSession:#532} Calling get Props (PR_EMS_AB_HOME_MTA_W)
436 14:40:03.698 [6116] (EVPM) <6336> EV:M {CMAPISession::GetExchangeServerDnFromSession:#556} ExchangeServerDn = [/o=evlabs.local/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=ExchangeSrv], ExchangeMsgStoreDn = [/o= evlabs.local /ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=ExchangeSrv/cn=Microsoft MDB]
437 14:40:03.698 [6116] (EVPM) <6336> EV:L {CMAPISession::GetExchangeServerDnFromSession} (Exit) Status: [Success]
438 14:40:03.698 [6116] (EVPM) <6336> EV:L {CMAPISession::CreateMapiSession:#406} Getting privileged mbx owner (MAPI property PR_MAILBOX_OWNER_ENTRYID)
439 14:40:03.698 [6116] (EVPM) <6336> EV:M {CMAPISession::CreateMapiSession:#449} Releasing exclusive profile lock following error [0x8004010f]
440 14:40:03.698 [6116] (EVPM) <6336> EV:H {CMAPISession::CreateMapiSession} (Exit) Status: [<0x8004010f>]

This issue might occur if Microsoft Outlook Cached Exchange Mode is enabled within the Windows registry.

Note: For more information about Cached Exchange Mode for existing Outlook profiles:

Solution

In order to determine if Microsoft Outlook Cached Exchange Mode is enabled within the Windows registry, follow these steps:

1. Login into the Enterprise Vault server using the Vault Service Account.
    
2. Go to Start > Run and type the following command: regedit.
   
   Warning: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made prior to making any registry changes.
    
3. Browse to the following registry key:
   
   Manual Setting:
   HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Cached Mode
   
   Group Policy Setting:
   HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\12.0\Outlook\Cached Mode
    
4. Change the following registry key value from 1 to 0:
   
   DWORD Value: Enable
   Value data: 00000000
    
5. Close the Windows registry editor and re-run the EVPM script.