Custom Access Profiles with restricted visibility cannot see sub-folders
Article ID: 100013069
Updated On:
Cause
Folders in eDiscovery are another form of tagging and not part of an actual directory structure with inheritable rights as they are in an Operating System.
Resolution
eDiscovery is working as designed.
Issue/Introduction
Sub-folders created by users with one custom Access Profile cannot be seen by users of a different custom Access Profile that have equal or more expansive rights to the parent folder.
In order to make these sub-folders visible to other custom Access Profiles, the folders must be explicitly flagged in the Documents tab of the custom Access Profile. Steps to grant explicit folder/content access:
In order to make these sub-folders visible to other custom Access Profiles, the folders must be explicitly flagged in the Documents tab of the custom Access Profile. Steps to grant explicit folder/content access:
- From the Case Home, click on Users and then click on the Access Profiles tab to display the list of available profiles
- Click on the name of the Access Profile to be changed and click the Documents Tab
- Flagged the desired access by clicking on the radio button under the columns Show Folder & Contents, Don't Show Folder or Don't Show Folder or Contents
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