Event ID 4216 and Event ID 8391 is logged repeatedly in the Enterprise Vault Event Viewer Log
Article ID: 100013517
Updated On:
Description
Error Message
Source: Enterprise Vault
Event ID: 4216
Task Category: Directory Service
Level: Warning
Computer: EVServer
Description:
Access denied. User is not in a role that allows '{DIR.EN_US} Can administer Enterprise Vault'.
User:
V-437--4216
Source: Enterprise Vault
Event ID: 8391
Task Category: Directory Service
Level: Error
Computer: EVServer
Description:
The EnterpriseVault.DirectoryService object reported an error.
Access is denied.
V-437--8391
Cause
The events can occur after the Vault Service Account (VSA) has been changed to a different account, however agents running on remote servers are not updated.
Resolution
Ensure that any agents, such as the File System Archiving (FSA) Agent, installed on remote file servers is also updated with the correct VSA account.
Issue/Introduction
