Error Message

The Clearwell installation log files will also include the following error:

3-21-2014-07:58:16: ********************************************
3-21-2014-07:58:16: * Check User Account Credential: CWLAB--CWLAB\cwappadmin
3-21-2014-07:58:16: ********************************************
3-21-2014-07:58:16: User Domain: CWLAB , User Name: cwappadmin
3-21-2014-07:58:16: install cmd: C:\Windows\SysWOW64\\CMD.exe /C C:\Users\CWAPPA~1\AppData\Local\Temp\{A3E816D0-EA91-4FE0-9C74-D366EBC8BAC3}\ssplogon.exe CWLAB "cwappadmin" AccountPassword >D:\CW\Installer\log\3-21-2014-07.57.28\ssplogon_cwappadmin_3-21-2014-07.58.16.log
3-21-2014-07:58:16: D:\CW\Installer\log\3-21-2014-07.57.28\ssplogon_cwappadmin_3-21-2014-07.58.16.log doesn't exist.
3-21-2014-08:00:30: Incorrect password.

The only workaround to this issue is to change the account password.

Enterprise Vault has acknowledged that the abovementioned issue is present in the current version(s) listed under the Product(s) Section of this article. Enterprise Vault is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Enterprise Vault Sales representative or the Enterprise Vault Sales group to discuss these concerns. For information on how to contact Enterprise Vault Sales, please see https://www.enterprisevault.com/

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

JIRA: ESA-36374