Error Message

D:\CW\V7XX is in use. Please stop all processes that might be using it. After stop all processes, click YES to continue, click No to abort the installation.

The explorer.exe and/or the svchost.exe is accessing the D:\CW\V7XX\config\templates\jasperreports\ARIALUNI.TTF file

 

Workaround
The first step is to download the Process Explorer application from Microsoft SysInternals website.

http://technet.microsoft.com/en-us/sysinternals/bb545027

Once Process Explorer is downloaded, run the executable. With the program running, click on the "Find Handle or DLL (Ctrl + F)" and search for the Clearwell directory name. This search will list which processes are using the Clearwell directory. Process explorer can be used to kill the process or the following instructions can be used to gracefully stop the processes from locking the Clearwell directory.

If the process is the explorer.exe, use the following instructions to resolve the issue:

1. Go to C:\Windows\System32
2. Rename the FNTCACHE.DAT file to FNTCACHE.DAT.old
3. Restart the server and a new FNTCACHE.DAT will be created
4. explorer.exe should not need to access the ARIALUNI.TTF file anymore

If the process is svchost.exe, use the following instructions to resolve the issue:

1. Click on Start and go to Run
2. Type in "services.msc" and hit enter
3. Find the service "Windows Font Cache Service"
4. Right click on the service and click Stop
5. With the service stopped svchost.exe should no longer be accessing the ARIALUNI.TTF file

Use Process Explorer to verify no other processes are accessing the Clearwell directory, and continue with the installation.

If the above steps fail to resolve the issue, use the following steps to rename the ARIALUNI.TTF file (These steps are for Upgrades Only):

1. Go to the directory $CW_HOME\config\templates\jasperreports
2. Rename the file ARIALUNI.TTF to ARIALUNI.TTF.bak
3. Restart the Clearwell server
4. Retry the upgrade

Once finished:

If the font name was changed due to a hotfix/patch install, rename the file back to it's original name, ARIALUNI.TTF

If the font name was changed due to a Clearwell upgrade to a later release, there is no need to rename the font file back to it's original name.

During an upgrade to a later version, a new directory $CW_HOME\config\templates\jasperreports is created and the font installed.
 

This issue has been resolved in the following release:

eDiscovery Platform 7.1.5 CHF3


eDiscovery Platform 8.1 CHF2

When performing an upgrade to a newer version of Clearwell or when installing hotfixes the upgrade/update may be stopped due to the Clearwell directory being used by another process. With message "D:\CW\V7XX is in use. Please stop all processes that might be using it. After stop all processes, click YES to continue, click No to abort the installation."

JIRA: ESA-40642 ETrack: 3644887 JIRA: ESA-41116 ETrack: 3775412