Event 29014 No such host is known (0x80072af9)

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Article ID: 100013924

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Updated On:

Description

Error Message

Event 29014:
Storage DCOM error. Reason: No such host is known. (0x80072af9) Reference: Get storage object: Computer name [EV_Server_Alias]
V-437-29014

Event 26469:
An exception has occurred. [Internal reference CStorageArchive::GetStorageQueueStatus]
V-437-26469

Event 29009:
A critical error has occurred while processing savesets in the Storage queue. The StorageArchive process will be restarted. Error details: Failed to contact the StorageQueueBroker process.
V-437-29009

Event 49067:
StorageArchive - Restarting failed process. The process has failed abnormally and will be restarted automatically.
V-437-49067


 

Cause

DNS CNAME record missing for EV server alias.

Resolution

This issue can be resolved by creating required DNS CNAME record for Enterprise Vault Server alias.


Creating Enterprise Vault DNS aliases

 

Issue/Introduction

Enterprise Vault (EV) Storage Archive process keeps restarting and archiving progress shows increasing backlog in mailboxes.
Following events are logged on EV Server.
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