Discovery Accelerator (DA) Export failing with "Failed to retrieve: Enterprise Vault is not running"

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Article ID: 100013964

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Description

Error Message

In the DTrace of the AcceleratorService on the DA host, the following lines are seen

 

<5356> EV:H {VAULTCOCREATEINSTANCEEX.EN_US} CLSID [{251B6AFD-44C2-4D13-88E6-E9DC37A4916A}] Server Name [EV2] Used Server Name [10.29.37.124] Num of attempts [6] Total elapsed [3.023s] Result [The RPC server is unavailable.  (0x800706ba)]

<5356> EV:H {CStorageProxyBase::_GetStorageObject} HRXEX fn trace : Error [0x800706ba], [..\StorageCommon\StorageProxyCommon.cpp, lines {157,174,180}, built Apr  3 22:30:50 2014].

<5356> EV:H CStorageProxyBase::_GetStorageObject Com Exception [0x800706BA]

<5356> EV:H {CContentManagementAPI::AccessSimpleStore} HRXEX fn trace : Error [0x800706ba], [.\StorageAPI.cpp, lines {346,358,375}, built Apr  3 22:30:50 2014].

<5356> EV:M CContentManagementAPI::AccessSimpleStore com_error raised Error [0x800706ba] (err=800706ba)

<5356> EV:M Error accessing SimpleStore. Attempt:1 EntryId:1531EDC31759BF549AB3A1A1C058083521110000ev1|hr=The RPC server is unavailable.  (0x800706ba)

 

Cause

Upon checking on the EV Server i.e. EV2, the Remote Procedure Call (RPC) Service may be started. However, it may not be able to respond to external requests.

Resolution

As the RPC Server Service is a component of an operating system, a server restart on the EV server is required to restart the RPC Server Service.

 

 

Issue/Introduction

When running a DA Export, it fails to load each saveset with "Failed to retrieve: Enterprise Vault is not running" although the EV Accelerator Manager Service and EV services are running.