Image overlay issue - #751201 Image is not a valid image type

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Article ID: 100014026

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Description

Error Message

#751200 Image import error: #751201 Image is not a valid image type.

Cause

The are various causes of this error:

  1. The file extension of the image file being imported is not one of the following: JPEG, JPG, BMP, TIF, TIFF, PNG, PDF
  2. The Clearwell EsaApplicationService user account does not have write permissions to the image overlay shared directory location. This location is the value of property esa.image.remediation.individual.import.shared.local (see the Veritas Case Administration Guide for more details on this property).
    In this scenario, an error similar to the following is also reported in the Clearwell server log: 2017-06-24 08:32:47,511 ERROR [ui.servlet.ErrorMap] (http-bio-80-exec-17-superuser:) CaseName:[SECvTamas] UserName:[superuser-231069887] Unexpected error: com.teneo.esa.imageoverlay.imports.ImageOverlayExceptioncom.teneo.esa.ui.util.Error: [#751200] Image Management error: \\edp-app1\overlays1\image_import\individual\CaseID_1688880286374931\0.7.14.27132\testfilesmall.pdf (Access is denied) at com.teneo.esa.imageoverlay.imports.ImageImportManager.saveImageFile(ImageImportManager.java:137) at com.teneo.esa.ui.ajax.imaging.ImagingImportHandler.uploadImage(ImagingImportHandler.java:274)...
  3. The image file being imported is larger than 3Mb in size.
    In this scenario, the following error is also reported in the Clearwell server log: 2017-06-24 08:19:09,856 ERROR [ui.servlet.ErrorMap] (http-bio-80-exec-11-superuser:) CaseName:[SECvTamas] UserName:[superuser-2014017922] Unexpected error: java.lang.IllegalArgumentExceptioncom.teneo.esa.ui.util.Error: The files with names [testfilelarge.pdf] are larger than the limit of 3MB. at com.teneo.esa.ui.servlet.MultiPartRequestWrapper.(MultiPartRequestWrapper.java:118) at com.teneo.esa.ui.ajax.imaging.ImagingImportHandler.uploadImage(ImagingImportHandler.java:265)...

Resolution

If the image file being imported is larger than 3Mb in size:

  • Increase the value of property esa.ui.holds.attachmentMaxMb from the default value of 3.
  • Restart the Clearwell services.

 

Issue/Introduction

When replacing the native image of a single document using "Actions > Overlay Image..." the following error is displayed (Figure 1). Figure 1.

Item is not a valid image type error dialog

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