EV Admin Service does not start after failing over on a Microsoft Cluster
Article ID: 100014066
Updated On:
Description
Error Message
Event ID: 4143 Insufficient Diskspace is available on drives [All Mapped Drives] for the Enterprise Vault to run.
Enterprise Vault will now be shut down; to correct this problem, delete any unwanted files and restart Enterprise Vault
V-437-4143
The following is shown in a Dtrace of the AdminService process:
CPerfMonitor::Is Valid: [YES]|
CWMIPerfQuery::GetCounter(B) (Entry)|
CWMIPerfQuery::GetFormattedValue - (Entry)|
CWMIPerfQuery::GetFormattedValue - [Win32_PerfFormattedData_PerfDisk_LogicalDisk] Value [0.000000]|
CPerfMonitor::CheckCounters I: value[5] 0|
CPerfMonitor::CheckCounters critical level (99) breached|
Cause
This can occur when the EV Admin Service resource starts up before the storage resource(s) have initialized.
Resolution
The EV Admin Service resource should be configured to list all storage resources as dependencies. This will ensure that the storage resources are initialized prior to the Admin Service's checking them for free disk space.
The Enterprise Vault Configuration wizard sets up the proper dependencies for the Enterprise Vault components. However, any storage resources subsequently added must be configured with the proper dependencies. It is these subsequently added storage resources that are most likely to cause the issue described above if they are not configured properly.
Issue/Introduction
