Error Message

Error when completing New Folder Wizard

" Failed to save or update details for folder "\" in the Directory Service.

Could not mark the folder with the File System Archiving information. Access is denied"

Dtrace errors:
(EVFileSvrArcMngr) <4640> EV-H {FILESERVER.EN_US} Exception: The policy is incomplete, policy name: FSA Volume  Policy Info:Problem loading the volume object named: X$, id: 10350E4BAEEC12647B8BD99D75AEE9CBA1011000EVSERVER1 for file server \\SERVERFPS01.company.local, the volumes policy is invalid, the volume will not be processed Diag: Type:KVS.EnterpriseVault.FileServerArchive.InvalidPolicyException ST: at KVS.EnterpriseVault.FileServerArchive.VolumePolicy.Valid()| at KVS.EnterpriseVault.FileServerArchive.Policy.LoadPolicy(IDirectoryVault dirVault)| at KVS.EnterpriseVault.FileServerArchive.Policy..ctor(String objectId)| at KVS.EnterpriseVault.FileServerArchive.Policies.GetVolumePolicy(String volumeId, String volumePolicyId)| at KVS.EnterpriseVault.FileServerArchive.Volume.Load(IDirectoryVault dirVault, Boolean refresh)| at KVS.EnterpriseVault.FileServerArchive.Volume..ctor(FileServer fileSer...

(mmc) <6512> EV-L {FileServerManagementStub.KVS.EnterpriseVault.FileServerArchive.IFileServerManagement.MarkRootFolder} Exception: Specified argument was out of the range of valid values.|Parameter name: The file server object contains 0 or more than 1 volume Info: Diag: Type:System.ArgumentOutOfRangeException ST:|Server stack trace: | at KVS.EnterpriseVault.FileServerArchive.FileServerArchiveManager.KVS.EnterpriseVault.FileServerArchive.IAdminClientManagement.MarkRootFolder(String fileServerEntryId, String volumeId, String folderPath, String rfEID, Boolean remove, String reserved)| ....

Invalid FSA Volume policy or SQL connections locking the volume or volume policy tables preventing updates

1. The invalid Volume policy data as indicated in Dtrace exception errors needs to corrected.
2. The volume policy has to be properly saved, or the volume affected needs to be linked to another volume policy.
3. Ensure that SQL connections are not blocking any updates and no SQL Studio Management sessions are left open with connections to the EnterpriseVaultDirectory Database.
4. Close and re-open the volume policy linked to the Folder Target and Volume that is shown in the Dtrace.
5. Closing and re-opening the volume policy should ensure that it is saved to the database again, and you should be able to add a new folder target without error.

 

 

When trying to add a Folder Target i.e. In the Administration Console, expand the Enterprise Vault site until the File Servers container is visible Expand the File Servers container to show the file servers that have been added as targets. Expand the node for the appropriate file server. Right-click the volume that contains the folder you want to add as a target, and on the shortcut menu click New and then Folder . Follow the Wizard and when you click Finish you get an error.