Unable to process your request returns when running a Search in eDiscovery
Article ID: 100014239
Updated On:
Description
Error Message
UI Pop-Up:
Unable to process your request.
If the problem persists, contact your administrator.
Server Log Error
ServletException in '/jsp/search/searchMenuBar.jsp': com.teneo.esa.common.container.ContainerException: [#80089] ContainerException: [#80095] [#41026] Processor error; [#41025] QueryEngine error; [#80070] Callable task error; Exception thrown by thpool(qe-shared-rc-cfowler).2.503.session:cfowler:root:3.dbfilter-partition1; Filter Index Reader already closed
Figure: Screen Shot of error message
Resolution
The recommended action is to restart the eDiscovery services. This action clears the error and subsequently allows searches to complete.
This issue has been resolved in eDiscovery version 7.1.4 Fix 1
Issue/Introduction
A simple search run by Clearwell fails and generates and error.
Additional Information
JIRA: ESA-36596
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