Error Message

Unable to process your request.
If the problem persists, contact your administrator.

ServletException in’/jsp/search/emailSearchResults.jsp’:[#80089] ContainerEXception:[#80089]
ContainerException: [#41025] QueryEngine error; [#80095] [#80089] ContainerException [#80070] Callable task error; Exception thrown by thpool9qe-shared).1.259436.ftid2msg; [#41026] Processor error; [#9001] Unexpected Text Engine error-[#90048] Unable to get remote index EMAILDOCUMENT for datastore 0.1.53422.1743585551: [#71000] Admin Services error: - [#71000] Admin Services Error : Reached maximum restart =1

This error usually occurs when, the retriever accounts and EsaApplicationService are out of synch and cause the items not to become searchable.

The solution is to restart the services using the Clearwell Utility (Option 3 and then 4) will resolve this issue.