Error Message

Type: Error
Date: 10/21/2014
Time: 3:52:51 PM
Event: 6609
Source: Enterprise Vault
Category: Migrator Server
User: N/A
Computer: EV001
Description:
\\fileserver1\e$\User1._Export_0001.pst file access error occurred

File: FP\svc_sev
Account: SPA/CPE
Supplementary Info: (null)
V-437-6609

Another variation of the event is:

Log Name: Symantec Enterprise Vault
Source: Enterprise Vault
Date: 10/22/2014 8:26:07 AM
Event ID: 6609
Task Category: Migrator Server
Level: Error
Keywords: Classic
User: N/A
Computer: EV1
Description:
PST file access error occurred

PST file: \\dc\cd\User1_Export_0001.pst
Account: EVLAB\ev
Supplementary Info: Error: 0x80070005. PST file doesn't exist or is not accessible, please check whether the valid file is provided.
V-437-6609

A Dtrace of MigratorServer will show:

25953 08:26:07.311 [3820] (MigratorServer) <2792> EV:L {CPSTExporter::StartPSTAccess} (Entry)
25954 08:26:07.311 [3820] (MigratorServer) <2792> EV:L {CPSTExporter::CheckPSTExists} (Entry)
25955 08:26:07.342 [3820] (MigratorServer) <2792> EV:H {CPSTExporter::CheckPSTExists} (Exit) Status: [Access is denied. (0x80070005)]
25956 08:26:07.405 [3820] (MigratorServer) <2792> EV:H {CPSTExporter::StartPSTAccess} (Exit) Status: [Exception occurred. (0x80020009)]
25957 08:26:07.405 [3820] (MigratorServer) <2792> EV:M CVaultStoreDB::ScanSavesetByIdPosDateEnd
25958 08:26:07.405 [3820] (MigratorServer) <2792> EV:L SingletonRegistry: US '0XD6B1A8TransactionContext'
25959 08:26:07.405 [3820] (MigratorServer) <2792> EV:L SingletonRegistry: US '0XD6B1A81'
25960 08:26:07.405 [3820] (MigratorServer) <2792> EV:L SingletonRegistry: US '0XD6B1A8'
25961 08:26:07.405 [3820] (MigratorServer) <2792> EV:L {CVaultStoreEMCCentera::ClearPool} (Entry)
25962 08:26:07.405 [3820] (MigratorServer) <2792> EV:H {CVaultStoreEMCCentera::ClearPool} (Exit) Status: [Exception occurred. (0x80020009)]
25963 08:26:07.420 [3820] (MigratorServer) <2792> EV~E Event ID: 6609 PST file access error occurred | |PST file: \\dc\cd\User1_Export_0001.pst |Account: EVLAB\ev |Supplementary Info: Error: 0x80070005. PST file doesn't exist or is not accessible, please check whether the valid file is provided. |
25964 08:26:07.420 [3820] (MigratorServer) <2792> EV:H {CArchiveRestorer::RestoreSavesetsToPST} (Exit) Status: [Catastrophic failure (0x8000ffff)]
25965 08:26:07.420 [3820] (MigratorServer) <2792> EV:H {CPSTExporter::ExportVault} (Exit) Status: [Catastrophic failure (0x8000ffff)]
25966 08:26:07.420 [3820] (MigratorServer) <2792> EV:L {CPSTExporter::~CPSTExporter} (Entry)
25967 08:26:07.420 [3820] (MigratorServer) <2792> EV:L {CPSTExporter::FinishPSTAccess} (Entry)
25968 08:26:07.420 [3820] (MigratorServer) <2792> EV:L {CPSTExporter::FinishPSTAccess} (Exit)
25969 08:26:07.420 [3820] (MigratorServer) <2792> EV:L {CPSTExporter::~CPSTExporter} (Exit)
25970 08:26:07.420 [3820] (MigratorServer) <2792> EV:L {CExporter::LogReport} (Entry)
25971 08:26:07.420 [3820] (MigratorServer) <2792> EV~W Event ID: 6769 Export Archive Report | |Export status: Incomplete|Processing aborted due to an unrecoverable error. | |Job Id: Exp3_20141022082606 |Archive Name: User1 |Vault Id: 159F9266C70B1A142881CDBEC88FAB7981110000evserver1 | |Target PST file location: \\dc\cd\User1_Export_0001.pst |Number of PST files: 0 | |Number of items restored: 0 |Number of items unable to be restored: 0 | |Age range filter: |Retention category filter: | |Elapsed Export Time: 00:00:01 (hours:minutes:seconds) |
25972 08:26:07.420 [3820] (MigratorServer) <2792> EV:L {CExporter::LogReport} (Exit) Status: [Success]

The vault service account is lacking permissions to the UNC path provided in the wizard.

The vault service account must have read/write permissions to the path where the PST files will be created. 

Verify the UNC path has the proper permissions in place and run the export again.