Archived items are not retrievable from notes client.
Article ID: 100014369
Updated On:
Description
Error Message
Notes Client logs shows:
10/23/2014 18:22:47 1 CN=Manish Nadkarni/OU=EVSYM/O=Domino EVOpenArchiveDatabase Failed to open archive database [EV/EV_005bd5b0.nsf] on server [evserver01.Domino.local]. The Enterprise Vault Domino Gateway server may be unavailable
10/23/2014 18:56:32 1 CN=Manish Nadkarni/OU=EVSYM/O=Domino EVOpenArchiveDatabase Failed to open archive database [EV/EV_005bd5b0.nsf] on server [evserver01.Domino.local]. The Enterprise Vault Domino Gateway server may be unavailable
10/23/2014 18:58:35 1 CN=Manish Nadkarni/OU=EVSYM/O=Domino EVOpenArchiveDatabase Failed to open archive database [EV/EV_005bd5b0.nsf] on server [evserver01.Domino.local]. The Enterprise Vault Domino Gateway server
May also see lines similar to the following in DTrace log:
14:02:08.174 [9012] (nserver) <4944> EV:M AdminOpsManager::GetUNID - Notes error: (1028) Entry not found in index
14:02:08.174 [9012] (nserver) <4944> EV:L {AdminOpsManager::GetUNID} (Exit)
14:02:08.174 [9012] (nserver) <4944> EV:M AdminOpsManager::BuildNamesList - Notes error: (1028) Entry not found in index
Cause
- Domino server application is not running on Enterprise Vault Domino Gateway(EVDG) either as a service or application
- On EVDG server notes.ini, value missing for ExtMgr_Addins
- Or the extension manager is not able to lookup the user account against the names.nsf
Resolution
1. Confirm that Domino Server is running as either application or Service on EVDG.
2. Open Notes.ini on EVDG Server and confirm you see the following
ExtMgr_Addins=EvDominoEM.dll.
3. Confirm following binary files in the Domino program directory on EVDG.
EVRT.dll
nEVDominoEM.dll
EVDominoTrace.dll
EVNoteStream.dll
nEVDominoHousekeeping.exe
4. Go to a Enterprise Vault Domino Gateway (EVDG) server console and run the following commands:
LOAD UPDALL NAMES.NSF -T "($Users)"
LOAD UPDALL NAMES.NSF -T "($ServerConfig)"
LOAD UPDALL NAMES.NSF -T "($VIMGroups)"
LOAD UPDALL NAMES.NSF -T "($VIMPeople)"
LOAD UPDALL NAMES.NSF -T "($PeopleGroupsCorpHier)"
LOAD UPDALL NAMES.NSF -T "($Certifiers)"
5. Open Domino Admin client, Open server to EVDG(s), go to Files tab, right click on names.nsf, select Fixup..., press OK button.
6. Restart Domino server on EVDG(s).
Issue/Introduction
