Winmail.dat file is created in place of original attachments when processing an EML file

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Article ID: 100014431

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Updated On:

Description

Error Message

None

Notes

See Jira:  CFT-8888

Cause

This issue is caused by the following Metadata in the EML file which causes eDiscovery to create a file called winmail.dat in place of the original attachments:

Content-Type: application/ms-tnef; name="winmail.dat"

Resolution

To resolve this issue there are two options:

Option 1:

  1. Break out the attachments as separate items
  2. Process the items into eDiscovery
  3. Document families will not be maintained in this option

Option2:

  1. Use a third party program to convert the EML files to MSG or PST
  2. Process the new MSG files into eDiscovery
  3. Document families will be maintained in this option
 

 

Issue/Introduction

After processing an EML file that has attachments, a file may be produced that replaces the attachments in the Analysis & Review module. This file is called winmail.dat.
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