Outlook renders [Unread] (closed envelop) icons for restored items regardless the actual Read/Unread status of items

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Article ID: 100014441

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Updated On:

Cause

In case an archived item doesn't have PR_ICON_INDEX property, Enterprise Vault restores the item with PR_ICON_INDEX property set to "0". Enterprise Vault considers the value "0" as a common default value for numeric properties including PR_ICON_INDEX. But Outlook doesn't define value "0" for PR_ICON_INDEX property and treats it as Unread icon specification.

Note that actual default value for PR_ICON_INDEX defined by Outlook / Microsoft is "-1" (or 0xFFFFFFFF).

Resolution

This issue has been addressed in the following releases:

Enterprise Vault 11.0.0 Cumulative Hotfix 3 Release
https://www.veritas.com/docs/000024104

Enterprise Vault 11.0.1 Cumulative Hotfix 1 Release
https://www.veritas.com/docs/000024613

Enterprise Vault 12.0

The following link contains information about Enterprise Vault 12
https://www.veritas.com/docs/000099905

Note: For information on how to obtain Enterprise Vault 12 see: How to obtain the license key and installation download for Veritas products

Applies To

Enterprise Vault for Microsoft Exchange, and RestoreToPSTOption in WebApp.ini is enabled. 

 

Issue/Introduction

Outlook renders [Unread] (closed envelop) icons for restored items regardless the actual Read/Unread status of items. This issue happens only when an Enterprise Vault user restores items to a PST file and open that PST file from Outlook.

Additional Information

ETrack: 3550882
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