Event ID's 29013,40998 - Archiving halts or is very slow
Article ID: 100014490
Updated On:
Description
Error Message
Type :Warning
Event :29013
Task Category: Enterprise Vault Storage Online
Description: Item has not been added to the storage queue because the remaining disk space of the queue has breached its threshold.
Enterprise Vault will automatically try again later.
V-437-29013
Log Name: Veritas Enterprise Vault
Source: Enterprise Vault
Event ID: 40998
Task Category: File System Archiving Task
Level: Warning
Computer: EVAULT.local
Description:
The storage server refused an archiving request due to one of the following reasons:
- The storage queue has reached its maximum length.
- The remaining disk space of the storage queue has breached its threshold.
- The storage queue has been closed.
- The storage server is too busy.
Archiving for ''file01.local' will automatically try again later.
V-437-40998
Cause
Configuration of the Vault Store's use of the EV Storage Queue feature and the disc volume has breached the threshold of 10%(Default) free disc space.
Review the size and location of the Storage Queue settings. The Storage Queue location is located in the Properties of the Storage Service on the Storage Queue tab.
Resolution
There are 3 Solutions:
1. Increase the size of the Storage Queue disk volume if additional storage is available.
Do not delete any files related to EV to clear up space.
2. Move the Storage Queue location to a new disk/volume.
To change the Storage queue location, follow the steps outlined in the following article:
100037475
3. Change the 10% threshold
To change the 10% threshold, the following change is made in the Admin Console:
1. Expand Enterprise Vault Servers
2. Right-click on the Server that hosts the Storage Queue location and choose Properties
3. Choose the Advanced tab
4. From the drop-down, choose Storage
5. Modify the option: Threshold for remaining disk space and restart the Enterprise Vault Storage Service
Note: Only use this option on a temporary basis. There is a reason 10% has been chosen as a default and it could cause other ramifications.
Issue/Introduction
Additional Information
