Review Of Document Results In Error [#10027] Message Referred By A URN Failed The MD5 Hash Check

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Article ID: 100014538

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Description

Error Message

Text Review

[#10027] Message referred by a URN failed the MD5 Hash check.

Native Review

Error preparing document for display.

[#41057] Content processor error - com.teneo.esa.imaging.ImagingRetrievalException: [#670200] "Imaging failed: Unable to resolve document source files for DocPartID '0.7.1547.5004:BODY:'."
 

 

 

Cause

All the emails have no sender.

After validating the parameters of the email message using MFCMapi, the following two parameters are empty:
  1. PR_SENDER_NAME (see https://msdn.microsoft.com/en-us/library/bb446050.aspx ) 
  2. PR_SENDER_EMAIL_ADDRESS (see https://learn.microsoft.com/en-us/office/client-developer/outlook/mapi/pidtagsenderemailaddress-canonical-property )
Note: These fields should be populated. NUIX appears to be adding these fields and leaving them empty, causing an issue with the system algorithm which creates the MD5 hash.

 

Resolution

Export the email messages to a folder of single MSG files. This removes the empty fields and allows the ingestion of the source folder of MSG files separately.

Issue/Introduction

When a PST file is ingested into a case on eDiscovery, the PST file created by NUIX processes correctly. During review of the case, the application returns an error on some emails, both in native and text review.
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