Processing Glyph May Have Inaccurate Totals
Article ID: 100014660
Updated On:
Cause
There are various root causes: such as file was in use, permission to the file changed, network interruptions, services were stopped or restarted during processing phase, etc.
One particular confirmed root cause occurs when the source directory of a collection set has been moved or renamed. This could happen, for example, when a case has been transferred to a different appliance, but the collection set source directories have not been manually copied across. In this situation, any new sources being processed (including non-collection sources) will be processed successfully, but the glyph will not be updated. The following error will is reported in the server log during post-processing:
Caused by: com.teneo.esa.icp.parintegration.CollectionSetException: [#460203] An unexpected error occurred: [#460212] Colletion set was invalid due to missing or inaccessible file \\clearwell1.cwlab.local\sharedfiles\destination\Set1-20160606-123107 at com.teneo.esa.icp.parintegration.CollectionSetException.unexpectedException(CollectionSetException.java:64) at com.teneo.esa.icp.parintegration.CollectionSetHelper.readCollectionSet(CollectionSetHelper.java:81) at com.teneo.esa.directory.CaseFiles.SubSourceMgrImpl.getICPSubSources(SubSourceMgrImpl.java:102) at com.teneo.esa.directory.CaseFiles.SubSourceMgrImpl.getSubSources(SubSourceMgrImpl.java:80) at com.teneo.esa.analytics.indexstatistics.StatisticsDriver.getSubSourceCFMap(StatisticsDriver.java:728) at com.teneo.esa.analytics.indexstatistics.StatisticsDriver.computeProcessedFileStats(StatisticsDriver.java:673) at com.teneo.esa.analytics.indexstatistics.IndexerStatisticsCallableFactory$ProcessedFileStatisticsCallable.execute(IndexerStatisticsCallableFactory.java:352) at com.teneo.esa.analytics.indexstatistics.IndexerStatisticsCallableFactory$IndexerStatisticsCallable.call(IndexerStatisticsCallableFactory.java:141) at com.teneo.esa.analytics.indexstatistics.IndexerStatisticsCallableFactory$IndexerStatisticsCallable.call(IndexerStatisticsCallableFactory.java:131) at com.teneo.esa.common.iterator.ParallelIterator$2.call(ParallelIterator.java:539) ... 6 more
In this instance, to populate the glyph correctly, ensure that the missing directory is present, and then re-process the source (re-running post-processing alone is not enough to update the glyph).
Resolution
The Processing Statistics page under Processing Status does show the accurate totals for all or per batch. Screenshot of the statistic pages below:
Veritas Corporation has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Veritas Corporation is committed to product quality and satisfied customers.
There are no plans to address this issue by way of a hotfix or cumulative hotfix in the current or previous versions of the software at the present time. However, the issue is currently scheduled to be addressed in a future release of the product. Please be sure to refer back to this document periodically as any changes to the status of the defect will be reflected here. Please note that Veritas Corporation reserves the right to remove any fix from the targeted release if it does not pass quality assurance tests. Veritas’s plans are subject to change and any action taken by you based on the above information or your reliance upon the above information is made at your own risk.
Issue/Introduction
The PST could already be processed but the glyph might still show some items in "Selected To Process" similar to the screenshot above.
Additional Information
