Error Message

From the day's server log:

[#201008] Failed to create case backup directory

Scenario 1:

• The case name contains an invalid character.
• This may be a period, ampersand, or slash, particularly at the end of a case name.

Scenario 2:

• Security software may be preventing cwjava.exe from creating the directory in the backup destination.
• For troubleshooting, disable the security software and run a manual and scheduled backup.
• If it is not possible, it has been found that using the command line to back up a case withoRunut the UI completes successfully
  • Open a command prompt in the ESA_HOME directory (i.e., D:\CW\v102)
  • Run the following command:
  • b admin-client casemanager backupCase "Case_Name" "Backup_Name"
  • Where:
    Case_Name is the full case name as shown in the All Cases or All Processing pages.
    Backup_Name is the company standard naming convention.
  • Note:  The EsaApplicationService must be running for the above command to work.

1. Login to the eDiscovery User Interface.
2. Select the case which contains the invalid character.
3. Click on Details.
4. Modify the Name field to remove the invalid character.
5. Click Save.
6. Re-run the Case Backup Job.