Error Message

Server.log

2014-12-14 06:36:21,730 INFO [common.core.PostProcessingComponent] (running-thpool.jobmanager.3.248192.1.5.11.7274572184398333148:) CaseName:[] Fatal Failure: com.teneo.esa.consolidationframework.merge.MergeException: [#570005] [com.teneo.esa.analytics.searchetl.attachment.AttachmentETLMergeHook] MergeHook execution failed during [POST_BARRIER] phase due to [java.util.concurrent.TimeoutException]


or

CentralizedMerge Failed(com.teneo.esa.consolidationframework.merge.MergeException: [#570005]
[com.teneo.esa.production.common.ProductionSSBMMergeHook] MergeHook execution
failed during [MERGE] phase due to [java.util.concurrent.TimeoutException])

There is a workaround that stops this issue when a property change is made at the system level which will then prevent the occurrence of this scenario on all current and future cases as long as the property is not reverted.

1. Navigate to System > Support Features

2. Under the Choose a Support Feature, select Property Browser

3. In the field Name of property to change copy/paste

esa.scaleout.mergephase.hooktimeout 

4. In the field New Value (leave blank to remove) type

10000

5. Check the box next to Confirm change.Are you sure?

6. Click the Submit button.

7. Restart the Clearwell Services and then log back into the affected case.

8. Rerun Post Processing on the case.