Error Message

In the ExchCollection_output.log file, you see the following but consistent error message:

2015-01-09 09:27:30,186 ERROR [root] (8520:pid:13040:6fe83afc934a4ea4a61d98ebe60c455e-EV Test User-PST) 0x1234fd18 0x0f5f308e CEsaMapiLib::FormatIFolderLastError 0x000122ce
2015-01-09 09:27:30,186 ERROR [root] (8520:pid:13040:6fe83afc934a4ea4a61d98ebe60c455e-EV Test User-PST) 0x1234fd24 0x0edba130
2015-01-09 09:27:30,186 ERROR [root] (8520:pid:13040:6fe83afc934a4ea4a61d98ebe60c455e-EV Test User-PST) Caught an CEsaMapiAdapterException while storing a message in PST, exception code: MAPI_E_NO_ACCESS 0x1234f5d8 0x00671098 CEsaException::ThrowException 0x00000078 

An organization may have Group Policy Object (GPO) in place restricting the creation of .PST files or preventing email items being added into existing .PST files or both.

The Organization needs to remove such GPOs to permanently resolve this issue.

To temporarily allow PST creation or addition on the eDiscovery appliance, follow the steps below:

Step 1: Enable PST creation:

1. Click Start, click Run, type regedit , and then click OK.
2. Locate, and then click the following registry subkey:
   HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\.0\Outlook
   Note: The .0 placeholder represents the version of Outlook: for example, 15.0 is Outlook 2013, 14.0 is Outlook 2010, and 12.0 is Outlook 2007.
3. On the Edit menu, point to New, and then click DWORD Value.
4. Type DisablePST, and then press Enter.
5. Right-click the DisablePST registry entry that you created, and then click Modify.
6. In the Value data box, type 0, and then click OK.
7. Exit Registry Editor.
8. Restart the server for this setting to take effect.

Step 2: Enable adding items to a PST:

1. Click Start, click Run, type regedit , and then click OK.
2. Locate, and then click the following registry subkey:
   HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\.0\Outlook\PST
   Note The .0 placeholder represents the version of Outlook: for example, 15.0 is Outlook 2013, 14.0 is Outlook 2010, and 12.0 is Outlook 2007.
3. On the Edit menu, point to New, and then click DWORD Value.
4. Type PSTDisableGrow, and then press Enter.
5. Right-click the PSTDisableGrow registry entry that you created, and then click Modify.
6. In the Value data box, type 0, and then click OK.
7. Exit Registry Editor.
8. Restart the server for this setting to take effect.

During an Exchange or Office 365 collection an empty .PST file is created in the Preservation Destination folder. Under normal circumstances, Clearwell collects messages from the Exchange/Office 365 source and writes them in the .PST file. Instead the .PST file is empty (zero bytes) or missing from the Preservation Destination. Further checking has verified that the configuration for collection seems to be all correct - appropriate accounts are in the local administrators group and domain account has full access to mail boxes. There is no connection error reported in the server log file.