Error Message

From Server log:
ERROR [matter.reports.MatterReportManagerImpl] (pool-27-thread-35:) CaseName:[]  UserName:[] [#550215] An unexpected Matter Report exception has occured. [#550215] An unexpected Matter Report exception has occured. sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
com.teneo.esa.matter.reports.MatterReportException: [#550215] An unexpected Matter Report exception has occured. sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
 at com.teneo.esa.matter.reports.PARDataProcessedReportRESTConnector.createReport(PARDataProcessedReportRESTConnector.java:62)
 at com.teneo.esa.matter.reports.MatterReportManagerImpl.getReport(MatterReportManagerImpl.java:41)
 at com.teneo.esa.matter.reports.FunnelReportHelper.getProcessedPerMatter(FunnelReportHelper.java:85)
 at com.teneo.esa.matter.reports.FunnelReportHelper.access$100(FunnelReportHelper.java:33)
 at com.teneo.esa.matter.reports.FunnelReportHelper$MatterIterator$1.call(FunnelReportHelper.java:233)
 at com.teneo.esa.matter.reports.FunnelReportHelper$MatterIterator$1.call(FunnelReportHelper.java:227)
 at com.teneo.esa.common.iterator.ParallelIterator$2.call(ParallelIterator.java:540)
 at java.util.concurrent.FutureTask.run(FutureTask.java:138)
 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:442)
 at java.util.concurrent.FutureTask.run(FutureTask.java:138)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
 at java.lang.Thread.run(Thread.java:662)

This is caused when eDP attempts to make an internal communication between different parts of the product using an SSL channel for the Matter Report and the communication fails for some reason.

Disabling HTTPS communication for the matter report only will resolve the issue.  Please follow the steps listed below:

1. Log into eDP as a System Administrator

2. Navigate to System > Support Features (circled in red in the screenshot below).

3. Select Property Browser from the Choose a support feature drop down menu.

4. Select System from the Select the case (or system) drop down menu

5. In the field Name of property to change, copy/paste the following: NOTE: Do not change the capitalization.

esa.matter.reports.rest.useHttps

6. In the field New value (leave blank to remove), copy/paste the following:

false

7. Check the Confirm change. Are you sure? checkbox.

8. Click Submit.

9. Stop and restart eDP services via the Clearwell Utility options 3 and then 4.