Error Message

DTRACE Information:
To validate if this is the issue a DTRACE is needed, please perform the following steps on the Enterprise Vault (EV) server while re-creating the issue.

DTRACE the process EvLotusDominoPolicySyncTask for no less than 5 minutes while re-creating the issue.
Open the log file created and search for either of the following the strings:

(EvLotusDominoPolicySyncTask)    <9388>    EV-M    {EVDOMINOSERVERPOOL.EN_US} Testing connectivity to server [CN=EVDGServer/OU=SRV/O=DomOrg]
(EvLotusDominoPolicySyncTask)    <9388>    EV-M    {DOMSERVER.EN_US} Pinging server [CN=EVDGServer/OU=SRV]
(EvLotusDominoPolicySyncTask)    <9388>    EV-M    {DOMSERVER.EN_US} Exception: 2051 [Unable to find path to server. Check that your connection is working. If you have a working connection, go to Preferences - Notes Ports and click Trace to discover where it breaks down]
(EvLotusDominoPolicySyncTask)    <9388>    EV~E    |Event ID: 41118 The Domino Mailbox Provisioning task 'Domino Provisioning Task for DomOrg' has been aborted.

Lotus Notes client misconfiguration or not configured.

To isolate the issue, first try following from Lotus Notes client installed on Enterprise Vault Server where the Domino Provisioning Task is running.
1. Open Lotus Notes client with the ID file used for archiving.
2. Goto File >> Preferences >> Notes Ports >> Trace.
3. In Destination drop down, select Enterprise Vault Domino Gateway (EVDG) Server (Domino Server name of EVDG Server).
4. Trace Info box will show whether the trace is successful or failed.

Secondly, try using NSPing utility.
1. Download the NSPing utility.
2. Copy the NSPing.exe to Lotus Notes client installation/programs directory on EV Server.
3. From the command prompt, execute this tool with following parameters to ping the EVDG Server.
nsping /b /c /n:10 /o:c:\nspingoutput.txt
Replace the with the actual EVDG Domino naming convention name.

If above tests shows failure while connecting to EVDG Domino Server then the problem is with Lotus Notes client configuration on EV Server.  Reconfiguring the Notes client will sometimes resolve the issue.
To further investigate this issue, IBM Technical Support needs to be contacted.

See also technote 100047656 for a similar issue.

While running the Enterprise Vault Domino Provisioning Task, it fails with following Event 40966.
A program fault has raised an exception.|Exception: Failed to determine server connectivity - 2051 [ Unable to find path to server. Check that your connection is working. If you have a working connection, go to Preferences - Notes Ports and click Trace to discover where it breaks down.