Error Message

Initialization failed.

During the Initialization of the EV OMA several HTTP(s) requests are made to the EV server to retrieve policy information. The policy information is returned to the client application in the form of a JavaScript resource string. When the client application interprets this string, the backslash ("\") is interpreted as an escape sequence, this in turn causes the EV OMA initialization to fail.

Steps to confirm the issue is present:

Using the Vault Admin Console:
1. Navigate to the Retention Categories section: Directory > Site > Policies > Retention Categories
2. Open the Properties of each Retention Category and examine the Description field for backslash ("\") characters

Using SQL:
Run the following query against the EnterpriseVaultDirectory database:
SELECT RetentionCategoryName, RetentionDescription
FROM RetentionCategoryEntry
WHERE RetentionDescription LIKE '%\%'

Workaround:

1. Remove any backslashes "\" from the Retention Category Description fields

2. Synchronize Users

3. Test EV OMA functionality