Error Message

A License is invalid or expired error will be displayed if you are unable to add the license (even if the license is still valid).

There is no error shown if the license is added but missing the updated details

The problem happens because of stale license files OR expired license files in the \DataInsight\data\lic folder on the Management Server.

On the Management Server:

1. Stop the DataInsightWeb service.
2. Delete all files in the \DataInsight\data\lic folder and paste to a TEMP folder.
3. Start the DataInsightWeb service.
4. Once the console is accessible after the service restarts, login to Data Insight and re-apply the license.