Enterprise Vault Reports Configuration fails "Validation Error: Authentication failed for reporting user"

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Article ID: 100015175

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Updated On:

Description

Error Message

Dtrace of EVDeployReports shows :

  (EVDeployReports)    <10716>    EV-M    {UIHELPER.EN_US} Error:Failed to logon user 'Domain\ReportingUser' with provided credentials. Please check domain name, user name and password.
  (EVDeployReports)    <10716>    EV-M    {UIHELPER.EN_US} Error Description:Logon failure: the user has not been granted the requested logon type at this computer. (Exception from HRESULT: 0x80070569)

 

Cause

The account which is used to configure Enterprise Vault Reporting and to deploy reports does not have the permission to log on locally on the computer hosting the SQL Server Reporting Service.

 

Resolution

1.Grant the Allow log on locally Security Setting to ReportingUser either through Local Security Policy of Server or Domain Group Policy as below:

On Local Computer:

  • Click Start > Programs > Administrative Tools > Local Security Policy
  • Expand Local Policies > User Right Assignment 
  • Double-click the Allow logon locally , and then click Add Users or Group .
  • Add ReportingUser and click OK twice. 

Note: Make sure that ReportingUser has not been added to Deny log on locally Security Setting.

Domain Group Policy:

  • Open Group Policy Management Console (gpms.msc)
  • Right-click the Group Policy Object that you want to modify and select Edit.
  • In the console tree, expand Computer Configuration > Policies > Windows Settings > Security Settings > Local Policies > User Rights Assignment.
  • Double-click  on Allow Logon Locally , and then Click Add Users or Group.
  • Add ReportingUser and click OK.

2.Run the Reporting Configuration utility again.

Issue/Introduction

Running the Reporting Configuration utility to configure Enterprise Vault Reporting fails: