When syncing Clearwell with Active Directory, an error pops up saying "(0x8007052E): Logon failure: unknown user name or bad password"
Article ID: 100015226
Updated On:
Description
Error Message
Error in "Job Log"
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03/18/2015 23:25:23 Error: Directory synchronization task failed , Caused by Error in doing Directory synchronization - Discovery completed with errors.Discover Domains: System.DirectoryServices.DirectoryServicesCOMException (0x8007052E): Logon failure: unknown user name or bad password.
Error in "ADSCrawler_output" log
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2015-03-18 23:25:05,336 [8748] ERROR DSCrawlerService - System.DirectoryServices.DirectoryServicesCOMException (0x8007052E): Logon failure: unknown user name or bad password.
at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.get_AdsObject()
at System.DirectoryServices.PropertyValueCollection.PopulateList()
at System.DirectoryServices.PropertyValueCollection..ctor(DirectoryEntry entry, String propertyName)
at System.DirectoryServices.PropertyCollection.get_Item(String propertyName)
at ADSCrawler.ADSCrawlerService.crawlDomains(String gcServer, String filter)
Cause
The username or password is incorrect.
Resolution
To update the username or password...
1.) Click System
2.) Click Directories and Servers
3.) Click Active Directory
4.) Click Discovery
5.) Click the domain that is having the sync issue
6.) Once the screen refreshes, update/change the username and password fields
7.) Click on Save
Issue/Introduction
