Error Message

Catastrophic failure (0x8000fff)

There are 2 conditions that can cause the above error to occur when attempting to export items using DA.  Those causes are:

1. The Enterprise Vault binaries installed on the EV Storage Service server and on the DA server mismatch.  The binary version of EV on the DA server and the binary version of  EV on the EV server must match.  For example, the EV binary version of 11.0.0 on the DA server and the EV binary version on the EV Storage Service server of 11.0.0 CHF2 is a binary version mismatch.  Such mismatches can also cause search failures.
2. The 'Use the ECM-API for item retrieval' within the DA client's Configuration settings being disabled.  With this option disabled, BCC information cannot be previewed and DA goes directly to the EV Storage Service instead of through the expected use of the ECM-API that acts as an interface between the EV Storage Service and DA.

To resolve this issue:

1. Upgrade the EV binaries on the DA server to match the version on the EV Storage Service server.
   1. Log onto the DA server as the Vault Service Account (VSA).
   2. Locate and run the 'setup.exe' program for the desired EV version.
   3. Follow the prompts to complete the EV installation.
   4. If there are no EV services running on the DA server, open the Services application and set the Enterprise Vault Admin Service startup to Disabled.
2. Enable the 'Use the ECM-API for item retrieval' hidden option.
   1. On a workstation with the DA client installed, launch the DA Client using an account with permissions to change application level configuration settings, such as the VSA.
   2. Click on the Configuration tab.
   3. Click on the Settings sub-tab.
   4. Hold the Ctrl key and click on the banner where is has Configuration Settings to display the hidden settings.
   5. Expand the Reviewing folder.
   6. Scroll down the list to locate and select the option.
   7. Under the Value column for this option, place a check mark in the check box.
   8. Click the Save button.
   9. Click the OK button to acknowledge the requirement to restart Remoting and the Customer Background Tasks.
   10. Close the DA Client.
3. Restart the Enterprise Vault Accelerator Manager Service (EVAMS).
   1. If needed, log onto the DA server as the VSA.
   2. Open the Services application if it is not already open.
   3. Select the Enterprise Vault Accelerator Manager Service.
   4. Click the Restart button on the tool bar or right click on the option and select the Restart option.
4. Log off of the DA server.