Error Message

The end user will receive the following pop-up error:

IBM Notes error: "User CN=Test User1/O=EVSYM cannot open database EVDG.EV.LOCAL!!EV\EV_00000011.nsf"

Dtrace will show the following:

(nserver) <6648> EV:L {AdminOpsManager::GetUNID} (Entry)
(nserver) <6648> EV:M AdminOpsManager::GetUNID - Open collection to find [CN=EVSYM/O=R TravelRequest Approver]
(nserver) <6648> EV:M AdminOpsManager::GetUNID - Lookup [CN=EVSYM/O=R TravelRequest Approver] by name
(nserver) <6648> EV:M AdminOpsManager::GetUNID - Notes error: (1028) Entry not found in index
(nserver) <6648> EV:L {AdminOpsManager::GetUNID} (Exit)
(nserver) <6648> EV:M AdminOpsManager::BuildNamesList - Notes error: (1028) Entry not found in index
(nserver) <6648> EV:L {AdminOpsManager::BuildNamesList} (Exit)

(DirectoryService) <10716> EV-H {DomNote.Save} Error saving note: Entry not found in index
(DirectoryService) <10716> EV-M {CommandNote.Execute} Exception: Error saving note: Entry not found in index Info: Diag: Type:DominoLibraryExceptions.DominoLibraryUnableSaveNote ST:   at DomNote.Save(DomSaveOptions saveOpts)|   at DomNote.Save()|   at KVS.EnterpriseVault.LotusDomino.Common.CommandNote.Execute() Inner:None
(DirectoryService) <10716> EV-M {EVDGAdminRequestHelper.BuildNamesList} Exception: Failed to send command note: Error saving note: Entry not found in index Info: Diag: Type:System.ApplicationException ST:   at KVS.EnterpriseVault.LotusDomino.Common.CommandNote.Execute()|   at KVS.EnterpriseVault.LotusDomino.Common.EVDGAdminRequestHelper.BuildNamesList(String userName) Inner:DominoLibraryExceptions.DominoLibraryUnableSaveNote: Error saving note: Entry not found in index|   at DomNote.Save(DomSaveOptions saveOpts)|   at DomNote.Save()|   at KVS.EnterpriseVault.LotusDomino.Common.CommandNote.Execute()
(DirectoryService) <10716> EV-L {DomNote.Close} Closed note [0] in DB [EVDG/EVSYM!!EV\EV_Admin.nsf]
(DirectoryService) <10716> EV-L {DomDatabase.Close} Closed DB [EVDG/EVSYM!!EV\EV_Admin.nsf]
(DirectoryService) <10716> EV-M {DominoGroupCache.KVS.EnterpriseVault.Interop.IDominoGroupCache.GetUserGroupXML} Exception: Failed to send command note: Error saving note: Entry not found in index Info: Diag: Type:System.ApplicationException ST:   at KVS.EnterpriseVault.LotusDomino.Common.CommandNote.Execute()|   at KVS.EnterpriseVault.LotusDomino.Common.EVDGAdminRequestHelper.BuildNamesList(String userName)|   at KVS.EnterpriseVault.LotusDomino.Common.DominoGroupCache.ResolveGroupMembership(String shortName, LotusDominoDomain currDomain)|   at KVS.EnterpriseVault.LotusDomino.Common.DominoGroupCache.KVS.EnterpriseVault.Interop.IDominoGroupCache.GetUserGroupXML(String fullName, String currentDomain, String& password) Inner:DominoLibraryExceptions.DominoLibraryUnableSaveNote: Error saving note: Entry not found in index|   at DomNote.Save(DomSaveOptions saveOpts)|   at DomNote.Save()|   at KVS.EnterpriseVault.LotusDomino.Common.CommandNote.Execute()
(DirectoryService) <10716> EV~E |Event ID: 41177 Enterprise Vault could not authenticate a Domino user (group resolution failed). The user cannot access personal archives (access denied).|User name: CN=TEST USER1/O=EVSYM@EVSYM|Domain: EVSYM|Error: Failed to send command note: Error saving note: Entry not found in index
(DirectoryService) <10716> EV-M {DomSession.TermThread} Terminating session...

The cause of this is due to an improperly named Domino Group that the user was a member of. This issue can also occur of the Group that the user is a member of is also a nested group. This issue can occur of the group in question contains a '/' in the group name.

To resolve this issue rename all Domino groups in the Domino directory.

Then perform the following Domino Console command 'load updall names.nsf -T $vimgroups -R'.

Then replicate the Domino directory to the Enterprise Vault Domino Gateway.

Applies To

Enterprise Vault for Lotus Domino