Bulk recalling Enterprise Vault (EV) archived files using FSAUTILITY hangs

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Article ID: 100015437

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Description

Error Message

A Dtrace output of the FSAUtility process shows that Vault Service Account does not have the required access to specific folders on the file server :
 
 (FSAUtility) <3080> EV:L {CPlaceholderSvcClientStub::IsFileAPlaceholder} (Entry)
 (FSAUtility) <3080> EV:L {CPlaceholderSvcClientStub::GetInterface} (Entry)
 (FSAUtility) <3080> EV:M VaultCoCreateInstanceEx: IsLocalMachineExtendedCheck returned false for server [FileServer.EV.local]  as the IP Address matched that of the local machine
 (FSAUtility) <3080> EV:L {CPlaceholderSvcClientStub::GetInterface} (Exit) Status: [Success]
 (FSAUtility) <3080> EV:L Exception in method CPlaceholderSvcClientStub::IsFileAPlaceholder, error: 80070005
 (FSAUtility) <3080> EV:L Throwing cached interface pointer away due to unrecognised error CPlaceholderSvcClientStub::IsFileAPlaceholder
 (FSAUtility) <3080> EV:H {CPlaceholderSvcClientStub::IsFileAPlaceholder} (Exit) Status: [Access is denied.  (0x80070005)]

 (FSAUtility) <2964> EV-H {BULKRECALL.EN_US} Failed to crawl directory \\?\UNC\FileServer.EV.local\Volume\FolderA, error:\\?\UNC\FileServer.EV.local\Volume\FolderA\*
 (FSAUtility) <2964> EV-H {BULKRECALL.EN_US} Failed to crawl directory \\?\UNC\FileServer.EV.local\Volume\FolderB, error:\\?\UNC\FileServer.EV.local\Volume\FolderB\*
 (FSAUtility) <2964> EV-H {BULKRECALL.EN_US} Failed to crawl directory \\?\UNC\FileServer.EV.local\Volume\FolderC, error:\\?\UNC\FileServer.EV.local\Volume\FolderC\*

Resolution

1. Grant the Vault Service Account Full Control access permission to the folders outlined in the Dtrace output.
2. Run the FSAUtility -b option again.

Issue/Introduction

Recalling placeholders using the FSAUtility -b option hangs. No error is logged in the Enterprise Vault Event Log.