Enterprise Vault for Domino: Users are not able to retrieve any archived items from Lotus Notes
Article ID: 100015507
Updated On:
Description
Error Message
Event ID 41177 about "Enterprise Vault could not authenticate a Domino user (group resolution failed).
V-437-41177
Event ID 41519 about "Unable to load user preferences. Check whether Enterprise Vault Directory Service is still running."
IBM Notes error: 'User CN=Test User01/O=Domain cannot open database EVDG.DOMAIN.LOCAL!EV\EV_000000xx.nsf"
Enterprise Vault Domino Gateway logs the errors: 'ATTEMPT TO ACCESS DATABASE EV\EV_000000xx.nsf by Test User01/Domain was denied'Dtrace of the nserver process shows:
(nserver) <8700> EV:M AdminOpsManager::GetUNID - Open collection to find [EV Enabled Users]
(nserver) <8700> EV:M AdminOpsManager::GetUNID - Lookup [EV Enabled Users] by name
(nserver) <8700> EV:M AdminOpsManager::GetUNID - Unid for [EV Enabled Users] is [44d6ab129cf1a56205257ab7005b7287]
(nserver) <8700> EV:L {AdminOpsManager::GetUNID} (Exit)
(nserver) <8700> EV:M AdminOpsManager::AddToNamesList - adding name [44d6ab129cf1a56205257ab7005b7287]
(nserver) <8700> EV:L {AdminOpsManager::GetUNID} (Entry)
(nserver) <8700> EV:M AdminOpsManager::GetUNID - Open collection to find [Group Test]
(nserver) <8700> EV:M AdminOpsManager::GetUNID - Lookup [Group Test] by name
(nserver) <8700> EV:M AdminOpsManager::GetUNID - Notes error: (1028) Entry not found in index
(nserver) <8700> EV:L {AdminOpsManager::GetUNID} (Exit)
(nserver) <8700> EV:M AdminOpsManager::BuildNamesList - Notes error: (1028) Entry not found in index
(nserver) <8700> EV:L {AdminOpsManager::BuildNamesList} (Exit)
Cause
Starting in Enterprise Vault 11.0.1 the security model is based on Domino UNIDs rather than the Domino Full hierarchical names.
During a retrieval Enterprise Vault checks each user to determine the assigned UNID groups. If any of the Domino groups has an issue with the associated index the retrieval fails and is logged in the Enterprise Vault Event Log.
During a retrieval Enterprise Vault checks each user to determine the assigned UNID groups. If any of the Domino groups has an issue with the associated index the retrieval fails and is logged in the Enterprise Vault Event Log.
Resolution
Analyze the Dtrace of the Nserver and identify the Domino group logging the error Entry not found in index.
Make sure the user is added into the group with the Domino full hierarchical name (for example Test User01/Domain) and follow the steps:
Make sure the user is added into the group with the Domino full hierarchical name (for example Test User01/Domain) and follow the steps:
- On the Enterprise Vault Domino Gateway console execute the command:
"load updall -R names.nsf"
- Make sure the names.nsf is properly replicated within the Domino organization
- Restart the Domino Service on the Enterprise Vault Domino Gateway
- Restart the Enterprise Vault services
- Execute an Enterprise Vault Provisioning task
Issue/Introduction
Attempts to retrieve previously archived items fails with 'IBM Notes error: User cannot open database' . Event 41177 is generated in the Enterprise Vault Event Log.
If using the new Enterprise Vault Search (EVS), you may see it failing with message Enterprise Vault service is not available. Event 41519 is generated in the Enterprise Vault Event Log.
If using the new Enterprise Vault Search (EVS), you may see it failing with message Enterprise Vault service is not available. Event 41519 is generated in the Enterprise Vault Event Log.
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